This session will discuss how NA Customer Care is nested in Ex Libris's effort to elevate the customer's experience at the operational support level. Attendees get an insight into support's processes from case submission to resolution and how we ensure cases get addressed in the most efficient way. Additionally, we will look at support trends in North America. Attendees will also have an opportunity to ask questions and provide feedback on their experiences working with the North America Support Team.
This session will discuss how NA Customer Care is nested in Ex Libris's effort to elevate the customer's experience at the operational support level. Attendees get an insight into support's processes from case submission to resolution and how we ensure cases get addressed in the most efficient way. Additionally, we will look at support trends in North America. Attendees will also have an opportunity to ask questions and provide feedback on their experiences working with the North America Support Team.
Marquis Ballroom/Salons A,B,C Ex Libris Knowledge Days and ELUNA Conference 2025 eluna-conf-planning@exlibrisusers.org
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