Ex Libris is committed to continuously elevating customer experience through strategic innovation. In this session, we will share how Ex Libris is investing in cutting-edge initiatives to improve the services we provide to you. Attendees will gain insights into the latest advancements, including the launch of a new Known Issues Platform-designed to enhance transparency and streamline issue resolution-and expanding our Knowledge Base, empowering customers with enhanced self-service capabilities. Join us to explore how these initiatives are shaping a more efficient, intuitive, and customer-driven support ecosystem.