Loading Session...

Innovating for Impact: Shaping the Customer Journey through Strategic Innovation

Back to Schedule Check-inYou can join session 5 minutes before start time.

Session Information

This plenary session will explore how Clarivate Professional Services and Content Operations leverage strategic innovation to enhance customer experiences and drive impactful results. We will highlight specific examples of innovation in action and discuss the role of data and technology in shaping the customer journey. With insights from various stakeholders, we will showcase how these solutions are implemented to create effective customer interactions.
Ex Libris Technology & Platform Services
None - General Audience
Jun 19, 2025 02:45 PM - 03:30 PM(America/New_York)
Venue : Marquis Ballroom/Salons A,B,C
20250619T1445 20250619T1530 America/New_York Innovating for Impact: Shaping the Customer Journey through Strategic Innovation This plenary session will explore how Clarivate Professional Services and Content Operations leverage strategic innovation to enhance customer experiences and drive impactful results. We will highlight specific examples of innovation in action and discuss the role of data and technology in shaping the customer journey. With insights from various stakeholders, we will showcase how these solutions are implemented to create effective customer interactions. Marquis Ballroom/Salons A,B,C Ex Libris Knowledge Days and ELUNA Conference 2025 eluna-conf-planning@exlibrisusers.org
68 visits

Session Participants

User Online
Session speakers, moderators & attendees
Vice President, Professional Services
,
Ex Libris, from Clarivate
VP Content Operations
,
Ex Libris, from Clarivate
No moderator for this session!
No attendee has checked-in to this session!
86 attendees saved this session

Session Chat

Live Chat
Chat with participants attending this session

Need Help?

Technical Issues?

If you're experiencing playback problems, try adjusting the quality or refreshing the page.

Questions for Speakers?

Use the Q&A tab to submit questions that may be addressed in follow-up sessions.