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Innovating for Impact: Shaping the Customer Journey through Strategic Innovation

Session Information

This plenary session will explore how Clarivate Professional Services and Content Operations leverage strategic innovation to enhance customer experiences and drive impactful results. We will highlight specific examples of innovation in action and discuss the role of data and technology in shaping the customer journey. With insights from various stakeholders, we will showcase how these solutions are implemented to create effective customer interactions.
Ex Libris Technology & Platform Services
None - General Audience
Jun 19, 2025 02:45 PM - 03:30 PM(America/New_York)
Venue : Marquis Ballroom/Salons A,B,C
20250619T1445 20250619T1530 America/New_York Innovating for Impact: Shaping the Customer Journey through Strategic Innovation This plenary session will explore how Clarivate Professional Services and Content Operations leverage strategic innovation to enhance customer experiences and drive impactful results. We will highlight specific examples of innovation in action and discuss the role of data and technology in shaping the customer journey. With insights from various stakeholders, we will showcase how these solutions are implemented to create effective customer interactions. Marquis Ballroom/Salons A,B,C Ex Libris Knowledge Days and ELUNA Conference 2025 eluna-conf-planning@exlibrisusers.org
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Session Participants

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Session speakers, moderators & attendees
Vice President, Professional Services
,
Ex Libris, from Clarivate
VP Content Operations
,
Ex Libris, from Clarivate
No moderator for this session!
 Valerie Florez
Senior Librarian–Virtual Engagement Strategist
,
American Public University System (AMU/APU)
ECR Specialist Sr.
,
Emory University
 Edward Sanchez
Head, Library IT
,
Marquette University
 Bethany Bones
Resource Sharing Student Manager & ILL Lending Lead
,
University of Arizona
296 attendees saved this session

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