This plenary session will explore how Clarivate Professional Services and Content Operations leverage strategic innovation to enhance customer experiences and drive impactful results. We will highlight specific examples of innovation in action and discuss the role of data and technology in shaping the customer journey. With insights from various stakeholders, we will showcase how these solutions are implemented to create effective customer interactions.
Jun 19, 2025 02:45 PM - 03:30 PM(America/New_York)
Venue : Marquis Ballroom/Salons A,B,C
20250619T144520250619T1530America/New_YorkInnovating for Impact: Shaping the Customer Journey through Strategic InnovationThis plenary session will explore how Clarivate Professional Services and Content Operations leverage strategic innovation to enhance customer experiences and drive impactful results. We will highlight specific examples of innovation in action and discuss the role of data and technology in shaping the customer journey. With insights from various stakeholders, we will showcase how these solutions are implemented to create effective customer interactions.Marquis Ballroom/Salons A,B,CEx Libris Knowledge Days and ELUNA Conference 2025eluna-conf-planning@exlibrisusers.org