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Making improvements for users with Primo Analytics

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Session Information

Primo Analytics is a built-in way to make improvements to your Primo User Interface. It can be a great way to get insight into how your users are using Primo when UX testing is not an option. Using Primo Analytics reports, primarily the Popular Searches report and Zero Results report, the National Louis University Library has been able to make several changes to improve the user experience. Examples of changes are updating the language on the zero results page, implementing the resource recommender, and discovery import profiles. This presentation will give an overview of reports available in Primo Analytics, how to schedule reports, and examples of how we've used Primo Analytics reports to make improvements for our users.

Primo
None - General Audience
Attendees will be familiar with dashboards and reports available in Primo Analytics.
Attendees will be able to schedule Primo Analytics reports.
Attendees will understand to Primo Analytics reports can inform how their library’s users are using Primo and make improvements based on Analytics results.
Jun 18, 2025 10:45 AM - 11:30 AM(America/New_York)
Venue : Marquis Ballroom/Salon D
20250618T1045 20250618T1130 America/New_York Making improvements for users with Primo Analytics

Primo Analytics is a built-in way to make improvements to your Primo User Interface. It can be a great way to get insight into how your users are using Primo when UX testing is not an option. Using Primo Analytics reports, primarily the Popular Searches report and Zero Results report, the National Louis University Library has been able to make several changes to improve the user experience. Examples of changes are updating the language on the zero results page, implementing the resource recommender, and discovery import profiles. This presentation will give an overview of reports available in Primo Analytics, how to schedule reports, and examples of how we've used Primo Analytics reports to make improvements for our users.

Marquis Ballroom/Salon D Ex Libris Knowledge Days and ELUNA Conference 2025 eluna-conf-planning@exlibrisusers.org
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Session speakers, moderators & attendees
Assistant Professor, Systems & Digital Services Librarian
,
National Louis University
 Ann Roselle
Library Faculty
,
Phoenix College (MCCCD)
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