Primo Analytics is a built-in way to make improvements to your Primo User Interface. It can be a great way to get insight into how your users are using Primo when UX testing is not an option. Using Primo Analytics reports, primarily the Popular Searches report and Zero Results report, the National Louis University Library has been able to make several changes to improve the user experience. Examples of changes are updating the language on the zero results page, implementing the resource recommender, and discovery import profiles. This presentation will give an overview of reports available in Primo Analytics, how to schedule reports, and examples of how we've used Primo Analytics reports to make improvements for our users.
Marquis Ballroom/Salon D Ex Libris Knowledge Days and ELUNA Conference 2025 eluna-conf-planning@exlibrisusers.orgPrimo Analytics is a built-in way to make improvements to your Primo User Interface. It can be a great way to get insight into how your users are using Primo when UX testing is not an option. Using Primo Analytics reports, primarily the Popular Searches report and Zero Results report, the National Louis University Library has been able to make several changes to improve the user experience. Examples of changes are updating the language on the zero results page, implementing the resource recommender, and discovery import profiles. This presentation will give an overview of reports available in Primo Analytics, how to schedule reports, and examples of how we've used Primo Analytics reports to make improvements for our users.
